Return policy

Our policy lasts 14 days. If 14 days have passed since you received your order, we are unfortunately unable to offer you a refund or exchange.

In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

Refunds (if applicable)
Once we have received and inspected your return, we will send you an e-mail to let you know that we have received the returned item. We'll also let you know whether your refund is approved or refused.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (where applicable)
If you have not yet received a refund, please check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing delay.
If you've taken all these steps and still haven't received your refund, please contact us at

Sale or promotional items (where applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (where applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at and send your item to : Mercuriusweg 98, 2516 AW Den Haag, Netherlands


To return your product, please send it to the following postal address: Mercuriusweg 98, 2516 AW Den Haag, Netherlands

You are responsible for the shipping costs associated with returning your item. They are non-refundable.

Depending on where you live, the time taken to receive your exchanged product may vary.

If you are shipping an item worth more than €75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.